Robots began to serve in Hong Kong hotels

US, WASHINGTON (ORDO NEWS) — In Hong Kong, in order to minimize the contacts of guests in hotels, robots began to serve, ATOR reports.

If, in the context of the COVID-19 pandemic, hotel owners around the world are cutting staff, then the Hong Kong hotel operator L’hotel Group, on the contrary, has hired a new employee.

His name is Genie: this is the first of three robots with artificial intelligence that will serve guests from 432 rooms. It can deliver food to guests, including those in quarantine. On his day, from 130 to 150 orders.

Moreover, some guests specifically contact the room service for food delivery in order to photograph an unusual “employee”.

A person prepares for each mission Genie – loads the order into the container inside the robot and enters the guest room number. After that, the machine acts on its own: it calls the elevator, finds the right room, notifies the guest of arrival and waits until they pick up the order. After each visit, the “employee” is disinfected.

As the tourism industry in Hong Kong recovers, Genie will have two more colleagues. The cost of each is more than 100 thousand dollars.

Hoteliers hope that robots will become their “practical” advantage: because of the fear of picking up the coronavirus, tourists are asked to minimize contacts with other guests and staff.

According to representatives of the hotel sector, the need for “non-contact” guest services will become a “megatrend” in the next five years.


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